If the following window pops up after starting your VPN Client, then
your computer is missing the proper certificate information required
for connecting to the VPN.
Step 1: Download the rootcert file from the UCSB server. You will be prompted for your UCSBNetID and
password in order to access the files.
Step 2: Select Advanced Mode from the Options menu in the VPN Client
if it has a small window like this:
Step 3: Select Import... from the Certificates menu in the VPN Client.
Step 4: Make sure the Import from File radio button is selected, then click Browse.
Step 5: Navigate to where you downloaded the rootcert file, select
the rootcert file, then click Open.
Step 6: Select Import, and the VPN Client will load in the certificate.
Step 7: If all goes well, you should see the following window. Click OK and
try to make a connection to the VPN server again.
